Troubleshooting
Common issues and how to solve them
A link in a policy is brokenIn this article, we explain how to report a broken link within a policy.
A policy doesn't save or publishIn this article, we explain what to do when your policy doesn't save or publish.
A user can't see their policiesIn this article, we explain what to do if a user can't see their policies.
An exported policy has overlapping textIn this article, we explain what to do when your exported policy has overlapping text.
Error popup when signing inIn this article, we explain what to do if you have an error popup message when signing in.
Error: TinyMCE is in read-only modeIn this article, we explain what to do if you see a TinyMCE error when opening a policy.
Policies in To Review status don't loadIn this article, we explain what to do when policies in To Review status don't load.
Policy shows one user different text to anotherIn this article we explain why a policy shows different text for different staff.
Scrolling within Policy Management cuts off textIn this article we explain what to do if the policies disappear or cut off when scrolling to the bottom of Policy Management.
System crash while uploading a policyIn this article, we explain what to do if your system crashes or goes blank while uploading a policy.
Text is missing from a printed or saved policyIn this article, we explain what to do if you're missing text from a printed or saved policy.