Troubleshooting
Common issues and how to solve them
By Katie1 author11 articles
- A link in a policy is brokenIn this article, we explain how to report a broken link within a policy.
- A policy doesn't save or publishIn this article, we explain what to do when your policy doesn't save or publish.
- A user can't see their policiesIn this article, we explain what to do if a user can't see their policies.
- An exported policy has overlapping textIn this article, we explain what to do when your exported policy has overlapping text.
- Error popup when signing inIn this article, we explain what to do if you have an error popup message when signing in.
- Error: TinyMCE is in read-only modeIn this article, we explain what to do if you see a TinyMCE error when opening a policy.
- Policies in To Review status don't loadIn this article, we explain what to do when policies in To Review status don't load.
- Policy shows one user different text to anotherIn this article we explain why a policy shows different text for different staff.
- Scrolling within Policy Management cuts off textIn this article we explain what to do if the policies disappear or cut off when scrolling to the bottom of Policy Management.
- System crash while uploading a policyIn this article, we explain what to do if your system crashes or goes blank while uploading a policy.
- Text is missing from a printed or saved policyIn this article, we explain what to do if you're missing text from a printed or saved policy.